In the below presentation from the Next Generation Customer Experience conference, Nancy Deck, VP, Full Service Brand Marketing, Hilton Worldwide, discusses how to turn a one-time buyer into a loyal customer. An impressive feat, to…

According to Jason Falls, VP of Digital Strategy at CafePress, social media has completely changed the way people sell. In fact, if you aren’t using social channels to promote rich content, all throughout the year,…

Earlier this month, news from Shanghai reported a Chinese woman electrocuted by a faulty, and suspected counterfeit, iPhone charger. Following reports of the electrocution death, a similar incident the next week left another person in…

The Briggo Coffee Haus, designed by Yves Behar, is a consumer-savvy alternative to the automated coffee models you might be used to from hospitals (which have been historically scary). Staffed by a series of coffee-brewing…

Do you ever catch yourself surreptitiously pinning fabulous items on Pinterest that you desperately want, but in reality, will never be able to afford? That is, unless you win the lottery, and then that bright…