by Allison Schiff Direct selling—it’s become something of a “nasty” term in the minds of some, but for custom men’s luxury clothier J. Hilburn, direct selling is the perfect fit. In fact, only two percent…

StellaService has released statistics about the top performing retailers from Black Friday through Cyber Monday, and the results aren’t all that surprising, but still no less interesting. Many of the retailers turning up in their…

According to new research from StellaService, an independent ratings agency providing retail customer service performance analytics, brands like J.Crew and Fab.com continue to lead the race for the best customer service game in town. J.Crew…

By now it’s no surprise that social media has become an invaluable customer service tool. But to say, “We use Twitter for customer service,” doesn’t really mean much unless you have a true strategy and…

Our culture is more and more becoming a culture of borrowers, as opposed to owners. Think about it – you can sleep at someone’s apartment for a night and have it feel like home (AirBnB),…