The thing about being customer centric in 2013 is that it’s really not enough anymore. Today, in an age of omni-channel marketing, we need to do more. We need to…

Whether you own or manage a retail business, or are simply a consumer, it is obvious that the retail experience is not what is used to be. As competition has…

Any of you veterans of the catalog shopping and magazine advertising industry might still bemoan the sad demise of their former moneymaking platforms. The iconic image of a shopper curled…

Ever heard your customers utter the phrase, “I just want to talk to a real person!?” If it’s a familiar one for you, you might want to hear about a…

Time really does fly. It seems like just a few weeks ago that I was in Las Vegas speaking with some of the world’s leading brands like Boeing and Disney…