Tag Archives: Customer Experience
How to Differentiate the Tablet Experience
Any of you veterans of the catalog shopping and magazine advertising industry might still bemoan the sad demise of their former moneymaking platforms. The iconic image of a shopper curled up on a sofa with…
How Fast does your Retail Biz Answer the Phone? See How it Measures Up
Ever heard your customers utter the phrase, “I just want to talk to a real person!?” If it’s a familiar one for you, you might want to hear about a new survey whose results have…
Infographic Alert: Next Generation Customer Experience, Part I
Time really does fly. It seems like just a few weeks ago that I was in Las Vegas speaking with some of the world’s leading brands like Boeing and Disney about how they are continuously…
Part II Interview with Yours Truly on Brick & Mortar, Design & More
In the second installment of CorraTech‘s interview with myself, we speak about when ecommerce/pure-play retailers meet brick and mortar retailers and the importance of good design, among other things. Check out the blog for both…
Infographic Alert: Creating the Ultimate Customer Experience
There are quite a few factors affecting your business that can be improved by focusing more acutely on an improvement of your customer experience. This infographic from Monetate talks about how your website traffic, referrals,…
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