Tag Archives: Customer Experience
A Massive Retailer Finally Becomes an e-Retailer: Welcome H&M
This is kind of a big deal. H&M has become one of the largest budget fashion retailers in the world. That’s my opinion, of course, but judging by the fact that I see one in…
One Awesome Customer Experience: How JetBlue’s Twitter Saved the Day
Like one of tens of thousands of people traveling this past holiday season, I had booked a JetBlue flight for the day after Christmas to spend quality time with friends and loved ones. However, Mother…
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