Category Archives: Customer Experience

Customer Experience

Are Drones the Delivery Tools of Tomorrow?

According to a new report released by Walker Sands on the future of retail based on a survey of 1,400 customers, consumers are reportedly anxiously awaiting the emergence of new technologies within their retail experience….

How Much Data Is Enough in Ecommerce?

In 2015, we live in a world powered by data insights. The conventional wisdom that “what is measured can be improved” now extends to almost every aspect of certain businesses, and within that group, the…

Why Surprise and Delight Matters [Infographic]

A new infographic from CrowdTwist takes a look at how to enhance your customer relationships; when it comes to pleasing your customers, surprising them is a sure way to their hearts. Target your message and tailor…

3 Reasons Why Ecommerce Brands are Improving their Packaging

By Andrew Greissman “Don’t judge a book by it’s cover”, goes the old adage, but when it comes to an ecommerce purchase, what’s on the outside might count more than you think. The perceptions that…

The Speed of Site: Slow Websites are a Leading Cause of Ecommerce Dissatisfaction

 By Andrew Greissman The idea of site speed has often been regarded as a tech issue, and something that can be effectively countermanded by strength in other ecommerce areas, such as site layout and aesthetics,…