By now it’s no surprise that social media has become an invaluable customer service tool. But to say, “We use Twitter for customer service,” doesn’t really mean much unless you have a true strategy and…

Earlier this month, software provider, Pixability, released a comprehensive study on the use of YouTube by leading global brands in a report called, “The Top 100 Global Brands: Key Lessons for Success on YouTube.” Revealing…

Arhaus Furniture and Arhaus Jewels was not engaging customers upon their signing up for the company’s email list, and according to Dave Jones, they recognized that was a problem. Jones, the company’s Director of ECommerce…

As mentioned by Nicholas Franchet, Head of Global Ecommerce for Facebook, during his presentation at eTail East, there is an opportunity for the Ecommerce industry to make $1.2 trillion in 2013. In order for each…

Skype is exploring the possibility of 3D video conversations, but that technology is possibly years away from hitting the consumer market. “We’ve done work in the labs looking at the capability of 3D-screens and 3D-capture,” Mark Gillett, corporate…