Monthly Archives: May 2012
Retailers: Got Any Noteworthy Customer Experience Stories?
Retailers everywhere seem to be ramping up their customer strategies, recognizing how important it is in this day and age to create a distinct, memorable experience through all channels. We want to know: what notable…
The Customer Experience Battle: What Else Can You Offer?
According to the 2012 American Express Global Customer Service Barometer, three in five customers believe that businesses have not increased their focus on customer service. Nearly one in three people surveyed felt that businesses were…
Ritz-Carlton’s Fancy New Mobile App; What are Your Fave Luxury Brand Apps?
Luxury brands are no longer lagging in the digital world – well, the best ones, anyway. The ones that still are? We’re betting they’ll catch up soon given the recent track record we’ve seen with…
How Customer Reviews Put Local Businesses on the Map
Can’t get enough of infographics? They’re just so handy! Here’s one from Milo (which compiled research from a study done by SearchEngineLand.com and one by eMarketer.com) on how consumers are looking for and finding local small businesses,…
Ecommerce Financial Tips from 2 Retail Pros – Wayfair & The Moret Group
If your CEO, CMO, CFO (pick a C) hasn’t breathed the term ROI down your neck more times than you can count, we want to know where you’re working! But really, s/he has good reason…
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