Category Archives: Customer Experience

Customer Experience

6 Tips on the New EComm Model: From ‘Electronic Commerce’ to ‘Engaged Community’

Rose Hamilton, EVP and CMO of Pet360, believes there is a lot more to ‘etailing’ than simply selling a product. At Pet360, an e-commerce website for pet owners, the focus of marketing and digital efforts…

JetBlue Takes Customer Engagement to New Heights

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When it comes to social media, it’s less about direct sales and more about brand building, and for JetBlue, sky’s the limit. What’s the ROI of social media? For Jetblue, it’s being able to connect…

Forrester Re-invents the Wheel of Marketing Innovation

“The wheel was great, but what [has it] done for me lately?” Burt Dumars, VP and Principal Analyst at research powerhouse, Forrester, kept the room captivated as he discussed innovation from a marketing and commerce…

CafePress Steps Into a Vendor’s Shoes & Gives Tips on ‘Engagement’

According to Jason Falls, VP of Digital Strategy at CafePress, social media has completely changed the way people sell. In fact, if you aren’t using social channels to promote rich content, all throughout the year,…

Demystifying the Fear & Loathing of Customer Experience

By Ragini Bhalla Waking up in Philadelphia, I was treated to the harsh realities of unplanned weather as the NBC News affiliate and my iPhone alerted me (and hundreds of thousands of residents) to a…