Category Archives: Customer Experience
One Awesome Customer Experience: How JetBlue’s Twitter Saved the Day
Like one of tens of thousands of people traveling this past holiday season, I had booked a JetBlue flight for the day after Christmas to spend quality time with friends and loved ones. However, Mother…
Webinar Alert: Watch our On-Site Search Webinar here – again or for the first time!
Right after the long holiday break, eTail hosted a special webinar on site-search with BabyAge.com and MarketingSherpa. We had a great turn out, but we know some of you were probably still recouping from the…
Video Interview: Ed Deutscher, HSN, on high-quality video for mobile devices
Mobile devices are getting higher-tech by the minute, but they still have some limitations when it comes to high-quality video. Especially high-quality, live-streamed video. At HSN.com, that’s a hugely important component of the business. A…
Video interview: Bill Pryor’s one-minute description of why & how you need to listen to online customers
Bill Pryor, COO, Shoebuy.com, talks about why it’s so important to listen to your customers. Watch a brief (very brief, we’re talking one-minute) clip of him talking about that here: And the blog post that…
Tamar Koifman: How to use Facebook ‘Like,’ location-based marketing & Twitter for customer service
Particularly for luxury brands, social media can be a head scratch-er. How can a luxury brand effectively use the different social offerings out there without compromising its brand image? It’s easy to say “We need…
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