Ever heard your customers utter the phrase, “I just want to talk to a real person!?” If it’s a familiar one for you, you might want to hear about a new survey whose results have…

Time really does fly. It seems like just a few weeks ago that I was in Las Vegas speaking with some of the world’s leading brands like Boeing and Disney about how they are continuously…

In the second installment of CorraTech‘s interview with myself, we speak about when ecommerce/pure-play retailers meet brick and mortar retailers and the importance of good design, among other things. Check out the blog for both…

There are quite a few factors affecting your business that can be improved by focusing more acutely on an improvement of your customer experience. This infographic from Monetate talks about how your website traffic, referrals,…

When our friends over at CorraTech (a Magento partner that provides design, strategy, development and support to multi-channel and pure-play retailers) asked if they could interview me for their blog I thought, ‘Why not?’ Actually,…