Big news for some, old news for others: your current employees can be your best or worst nightmare when it comes time to recruit newbies to your firm or to evaluate customer satisfaction. With the…

The 2008 financial crisis and resulting recession, compounded by regulatory changes, has created huge challenges for the American banking industry in its quest to stay profitable. And banks, just like retailers, have to worry about…

We’re back with another awesome retailer’s “One Thing I Can’t Live Without” post, and after just wrapping up some big fall fashion events, it’s only fitting that we spoke to one of luxury retail’s most…

Milton Pedraza, CEO at The Luxury Institute, says we should be providing just as much information to the sales professional as we do to the customer. Makes sense. Somehow many retailers still aren’t doing that….

Text messages are a tricky business when it comes to marketing. Do we want to be in our customers’ faces with such a personal form of communication? Well, yes. But do we want them to…