ELO is the company behind the world’s first touch screen. Here you can watch as CEO Craig Witsoe makes his opening remarks to the Luxury Interactive audience, covering the intersection of technology and customer experience,…

According to data from Euromonitor International, as reported in Women’s Wear Daily (WWD), luxury consumption in Asia-Pacific is expected to grow around 170 percent over the next five years, eclipsing Western Europe which is traditionally…

After a long round of development, Saks Incorporated has launched Off 5th at saksoff5th.com. The online store offers up to 55% off merchandise year-round. “This is a significant milestone for Saks Off 5th as the…

Findings from a new report by Euromonitor International, indicate that in 2013, luxury goods sales will exceed $318 billion worldwide, representing a year-on-year real value gain of three percent, driven by emerging markets and ‘affordable…

In the below presentation from the Next Generation Customer Experience conference, Nancy Deck, VP, Full Service Brand Marketing, Hilton Worldwide, discusses how to turn a one-time buyer into a loyal customer. An impressive feat, to…