A new infographic from CrowdTwist takes a look at how to enhance your customer relationships; when it comes to pleasing your customers, surprising them is a sure way to their hearts. Target your message and tailor…

I’m a sucker for timely retailers. Perhaps it’s my journalism background that keeps me on my toes with current events, but I think we can all agree that keeping things current can only help our…

While the job market seems to be looking up in many ways, a survey by 24 Seven and Women’s Wear Daily has revealed that job satisfaction and loyalty from fashion and retail professionals is waning….

by Andy Althauser Special to the eTail Blog Retail loyalty programs have been around a long time. Consumers buy, earn points and redeem them for future discounts – we all know the drill. Such reward…

Retaining existing customers is always cheaper than recruiting new ones. According to Chris Wagner, VP of Marketing for InfoCision Management Corporation, retention is six to 10 times cheaper than recruiting. But don’t confuse what a…