The thing about being customer centric in 2013 is that it’s really not enough anymore. Today, in an age of omni-channel marketing, we need to do more. We need to be customer-obsessed. That was the…

Our friends at OrderDynamics have posted a great roundup of the eTail Canada show, which wrapped less than two weeks ago though it feels like ages already (time flies when you’re having fun!) Here’s some…

Staples, Inc. announced that Faisal Masud has been appointed as the company’s Executive Vice President of Global E-Commerce, effective May 20, 2013. In this newly created role, Masud will be responsible for leading online and…

All of you dedicated readers are surely enjoying the snazzy new eTail Blog layout. Well, that is, I hope you are! Why’d we do it? Few reasons: 1) We were due for a redesign. Let’s…

It’s no surprise that this grammar junky here immediately liked a new infographic from Miva Merchant, an e-commerce software and shopping cart provider. The very beginning starts with defining just how we should write the…