When Facebook goes public, CEO Mark Zuckerberg will be richer than Microsoft Corp.’s Steve Ballmer and Russian steel billionaire Vladimir Lisin, both twice his age. This is according to an article in the Washington Post,…

Mother’s Day is a holiday made for online shopping. While many of us may not live with our mums, we can surely still think of them and send them something special – particularly when our…

As a trained journalist and self-proclaimed newshound, you can imagine my delight when Adam Kmiec said the one thing he can’t live without is…newspapers! Specifically, the New York Times and the Wall Street Journal (and…

Unless you’re living on a planet uninhabited by anything Mark Zuckerberg has touched, you’ve heard the news about Instagram. Facebook, the biggest social networking site on the planet (our planet, you know, the one Mr….

Thanks to the proliferation of social media and viral video, one customer’s experience can suddenly become every customer’s experience. Top retailers know that the voice of the customer (VOC) has become more important than ever…