As we move into a new era, Web 3.0,  major retailers have to understand that customers aren’t necessarily going to come to them. Retailers have to find new and innovative ways to get to their…

Personalization is much more complex than signing onto a site that says, “Welcome Mary.” In fact, online consumers today expect – even if they don’t know they expect it – that a website know them,…

Bill Pryor, COO, Shoebuy.com, sat down with me after his presentation at eTail to talk about why putting the customer first is so important to his business, while at the same time stressing that this…