Bastiaan Ellen, Director of Social Media Marketing for Hotels.com, is a very strong believer in personalization, especially in the travel industry. Just as people have conversations in pubs, living rooms and at work about where…

True fact: Companies must figure out how to drive meaningful social momentum for their products and promotions, if they are to achieve real Social ROI. Also true: many of them don’t know how. Thank goodness…

In the clothing and luxury categories, male spending is growing at a faster rate than female spending. Luxury gentlemen make fewer purchases, but their average transaction is much larger, which gives them disproportionate spending share….

Sure this isn’t an easy question to answer, but it sure is an important one: where does your company stand on some of the biggest issues facing the luxury industry today? It’s not so easy…

A few of you dedicated blog readers may have noticed a lack in postings last week. Apologies for that – ’twas due to yours truly taking a much appreciated holiday in England after our awesome…