Twice every year, the organizers of the eTail conference spend three to six months (continuously) conducting phone and email surveys with executive-level retailers from top industry brands. The survey results show that many web merchants…

According to comScore, a firm well-known for its web analytics and measurement of the ecommerce industry, U.S. online shoppers spent more than $44 billion in the first quarter of the year – pretty staggering numbers….

At this point if you haven’t heard of Pinterest, you are officially living under the proverbial rock. I’ll do my best to move on and forgive with a debriefing: Pinterest allows people to share who…

Retailers everywhere seem to be ramping up their customer strategies, recognizing how important it is in this day and age to create a distinct, memorable experience through all channels. We want to know: what notable…

According to the 2012 American Express Global Customer Service Barometer, three in five customers believe that businesses have not increased their focus on customer service. Nearly one in three people surveyed felt that businesses were…