Ever heard your customers utter the phrase, “I just want to talk to a real person!?” If it’s a familiar one for you, you might want to hear about a new survey whose results have…

Time really does fly. It seems like just a few weeks ago that I was in Las Vegas speaking with some of the world’s leading brands like Boeing and Disney about how they are continuously…

The first and foremost concern for any business in the threat of and the wake of a natural disaster should be about its employees. Whatever the business, its those who serve it and its customers…

Yes, this is an online retail blog. Yes, we’re focused on digital marketing for retailers. But I am a journalist by trade, and I live in New York City. As such, I can’t ignore the opportunity…

Just when I think I’ve heard it all, some company I would have never expected comes out of the woodwork with a digital innovation that just makes me smile.  Today, that smile came from a…