Category Archives: Featured
Hotel Review Sites: Do they Sway Bookings or Not?
Wait, so people don’t use online review sites for hotel bookings? Now I’m just confused. A recent article by CNN Travel editor, James Durson, makes the argument that reviews on popular hotel booking sites may…
HSN Marks Digital Re-Launch with ‘Marquee’ Party in NYC
Some of you in-the-know New Yorkers that read this blog may have heard about the marquee re-opening of Marquee. It was apparently pretty epic. But did you know that HSN, one of our favorite multi-channel…
Infographic Alert: Customer Experience Part II – Hurdles & KPI’s
Back in October, Halloween to be exacte, I posted the first part of our NextGeneration Customer Experience infographic. It’s about that time to post part two. I put together some data from the survey that…
Want to See Who’s Going to eTail? We Don’t Blame You…
I know – there are so many conferences, so little time. And I know, you get WAY too many solicitations in your inbox. But forgive me a moment and let me plug our very own…
Holiday Retail Sales up 3 Percent to $579.8 Billion
According to a report released today by the National Retail Federation (which is in the midst of its annual “BIG” show at Javits in New York right now), solid consumer spending in December, 2012, helped…
Recent Comments