Daily Archives: September 6, 2013

How to Make Facebook (Really) Work for You

As most of us know by now, today’s marketing has changed. Gone are the days of traditional marketing tactics, as social media has changed the way businesses are connecting with people and generating new customers….

Leadership Tip of the Day: Job Function Vs. Job Essence

Look at the following two items for a customer service manager: Job Function: Answer phones and process orders (Task oriented) Job Essence: Create delighted customers! (The spirit of what we want to achieve) Our head…