Returns are a challenge area for many ecommerce brands, partially since it can be tough to prioritize creating an easy and free return process for customers when so much focus already goes into having…

By Andrew Greissman In a recent article posted by Reuters, attention was drawn to announcements made by the United Parcel Service (UPS) after they reported a less than jolly holiday season in 2014. According to…

Who says you can’t go home again? Maker, innovator, and now global retailer K’Nex, is officially going back to China…for sales. You remember K’Nex. Those construction toys that you played with as a kid, that…

A recent survey by AlixPartners, a global business consulting firm for corporate financials and operations, asked customers why they abandon their online shopping carts. The second most mentioned reason that customers sighted was feeling the…

Every retail employee knows the phrase: “You don’t have it in stock? I’ll just get it online.” As a way of capturing the sale, many brick-and-mortar stores are setting up ship-to-home orders for customers. The…